Sonesta Simply Suites Houston Galleria Medical Center

Great location near the Galleria. I had stayed here about a year ago and I was pleased with the Hotel. This time it was different story. Checkin on went fine. When I got to the room, the room has a musty cigarette urine smell. I wondered if someone had smoked in the room and had peed on the carpet. The side of the arm chair was badly stained. The mattress was fine. But there was only a thin bedspread and no blanket. The queen bed only had two pillows.. The bedside lamp didn't work, No coffeemaker, the bathroom had a fluorescent light that was about to burn out..There was a hole in in a closet door. The room only had two towels. I went downstairs and asked for more towels and they told me they were out of towels and to come back later. I know this is a budget Hotel. But that is no excuse for doing a better job maintaining the rooms.

If you're looking for a safe, quiet, clean, comfortable, convenient and friendly place... look no further. I always search for this property everytime I travel to Houston cause of all the amenities and location. The front desk representatives are always attentive to my needs... namely Travis who goes above and beyond to make sure your stay is pleasant and hassle free. Thank you to the entire staff for making this property my home away from home when I visit Houston. 🙌 👍

I first came here April 30 2021and I have stayed at this property ever since. I have never experienced any issues here. I have always been treated with kindness and respect from everyone from the GM down to the housekeepers. I love it here, it’s quiet, I have never had to complain about noise or about anything really. When I first checked in. Housekeeping came once a week. I signed a year lease and since they have started to transition into apartments. All utilities paid, WiFi , gym, and basic cable all included. No where is perfect for everyone. But my Studio has been perfect for me going on 3 years now.

I walked in to check in and the lobby smelled like weed. Also smelled like weed down the halls. Then I get up to the room went to turn the air on the bedroom and living room/kitchen never got cool, counter top was sticky, bed didn't have a comforter on it. When I got ready to go take a shower I turned the water on and turned the shower head on well water was barely coming out of the head but also was coming out if the faucet. The next night we came in the lobby smelled like weed again. Our room never got stocked or towels picked up from the night before. I had to go down stairs and ask for towels and rags well the guy at the desk told me he had to dry some cause they were washing, mind you this was like at 8:45pm. I waited up til 10:30pm still no towels. I also told the guy about the ac and shower head abd faucet. He did tell me that he could have put me in another room. Why would I want to move all my stuff for one more night. I told him I would just deal with the ac not cooling the rooms.